Vahos Terms & Conditions

1. Nature of Service

Vahos is a product operated by CHETTIAR BROTHERS STRATEGIC ADVISORS LLP (“Vahos”, “we”, “us”, or “our”). It is a technology platform that connects users (Senders) with independent third-party travelers (Carriers) for the transportation of parcels via public transport networks (Train, Metro, Bus). Vahos does not own vehicles, nor is it a common carrier.

2. Package Restrictions

To ensure the safety of Carriers and compliance with Railway Acts, all parcels must adhere to the following:

• Weight Limit: Maximum 5 kg per parcel.
• Size Limit: Must fit within a standard backpack or small handheld bag (Max dimensions: 45cm x 35cm x 20cm).
• Prohibited Items: No flammable liquids, explosives, weapons, illegal drugs, currency, jewelry, or perishable items. Vahos reserves the right to inspect packages.

3. Limited Liability

Vahos operates on a Said to Contain basis. Since we do not verify the internal contents of every sealed package, our liability is capped.

Maximum Payout: In the event of proven loss or damage caused by the Carrier's negligence, Vahos's liability is limited to the lower of:

• The actual declared value of the item.
• Ten times (10x) the delivery fee paid for that specific trip.
• Fragile items are transported at the Sender's sole risk. Vahos is not liable for internal damage to electronics if the external packaging remains intact.

4. Reporting Window

• 24-Hour Rule: Any claim for loss or damage must be reported in writing via app or email within 24 hours of the scheduled delivery time.
• Evidence: The claimant must provide clear photos of the packaging and damage, along with a valid invoice/bill for the item.

5. Indemnity & User Responsibility

• Legal Compliance: The Sender represents that the parcel does not violate any local laws or Mumbai Railway/Metro regulations.
• Sender Indemnity: The Sender agrees to indemnify Vahos against any legal action, fines, or penalties imposed by authorities resulting from the package's contents.
• Carrier Conduct: Vahos is not liable for delays caused by train cancellations, mega-blocks, or force majeure events.

6. Scope of Service & Platform Role

Vahos provides a technology platform that connects Senders with independent third-party travelers who facilitate the movement of parcels via public transit.

• Non-Carrier Status: Vahos is a facilitator only. We do not own transit vehicles nor are we a common carrier.
• Traveler Autonomy: Carriers are independent individuals using public transport for their own travel; they are not employees of Vahos.

7. Force Majeure

Vahos is not liable for delays or non-delivery caused by events beyond its control, including but not limited to:

• Train/Metro cancellations or mega blocks.
• Monsoon-related floods or strikes.
• Technical outages on Render.com or third-party payment gateways.

8. Privacy & Data

• CHETTIAR BROTHERS STRATEGIC ADVISORS LLP, as the operator of Vahos, collects personal data solely for fulfilling the delivery.
• Data is only used for the specific delivery transaction.
• User and Carrier data is deleted or anonymized once the purpose is fulfilled, unless required for legal records.

9. Business Accounts

Business sender accounts require a business name and GSTIN and are subject to verification. Any business pricing is available only after verification, only for eligible Local Doorstep deliveries, and is displayed before payment. Vahos may change, suspend, or withdraw business pricing for an account where verification information is inaccurate or eligibility is no longer met.