Vahos Terms & Conditions

1. Nature of Service

Vahos is a technology platform that connects users (Senders) with independent third-party travelers (Carriers) for the transportation of parcels via public transport networks (Train, Metro, Bus). Vahos does not own vehicles, nor is it a common carrier.

2. Package Restrictions

To ensure the safety of Carriers and compliance with Railway Acts, all parcels must adhere to the following:

• Weight Limit: Maximum 5 kg per parcel.
• Size Limit: Must fit within a standard backpack or small handheld bag (Max dimensions: 45cm x 35cm x 20cm).
• Prohibited Items: No flammable liquids, explosives, weapons, illegal drugs, currency, jewelry, or perishable items. Vahos reserves the right to inspect packages.

3. Limited Liability

Vahos operates on a Said to Contain basis. Since we do not verify the internal contents of every sealed package, our liability is capped.

Maximum Payout: In the event of proven loss or damage caused by the Carrier's negligence, Vahos's liability is limited to the lower of:

• The actual declared value of the item.
• Ten times (10x) the delivery fee paid for that specific trip.
• Fragile items are transported at the Sender's sole risk. Vahos is not liable for internal damage to electronics if the external packaging remains intact.

4. Reporting Window

• 24-Hour Rule: Any claim for loss or damage must be reported in writing via app or email within 24 hours of the scheduled delivery time.
• Evidence: The claimant must provide clear photos of the packaging and damage, along with a valid invoice/bill for the item.

5. Indemnity & User Responsibility

• Legal Compliance: The Sender represents that the parcel does not violate any local laws or Mumbai Railway/Metro regulations.
• Sender Indemnity: The Sender agrees to indemnify Vahos against any legal action, fines, or penalties imposed by authorities resulting from the package's contents.
• Carrier Conduct: Vahos is not liable for delays caused by train cancellations, mega-blocks, or force majeure events.

6. Scope of Service & Platform Role

Vahos provides a technology platform that connects Senders with independent third-party travelers who facilitate the movement of parcels via public transit.

• Non-Carrier Status: Vahos is a facilitator only. We do not own transit vehicles nor are we a common carrier.
• Traveler Autonomy: Carriers are independent individuals using public transport for their own travel; they are not employees of Vahos.

7. Force Majeure

Vahos is not liable for delays or non-delivery caused by events beyond its control, including but not limited to:

• Train/Metro cancellations or mega blocks.
• Monsoon-related floods or strikes.
• Technical outages on Render.com or third-party payment gateways.

8. Privacy & Data

• Vahos collects personal data solely for fulfilling the delivery.
• Data is only used for the specific delivery transaction.
• User and Carrier data is deleted or anonymized once the purpose is fulfilled, unless required for legal records.