Order help
Senders can submit help requests for sent orders. Travelers can submit help requests for any job or active order.
Help and support
Support is connected to orders, delivery status, and app questions.
Vahos includes help request flows for senders and travelers, notification support, AI chatbot guidance, and support service escalation.
Support areas
Read-only information about how app support is represented in the current product.
Chatbot answers
The AI chatbot can help with pricing, safety, and app usage questions.
Email escalation
The support service can escalate help requests by email when the issue needs follow-up.
Notifications
Support can relate to FCM registration, notification inbox, unread badge, and mark-as-read behavior.
Tracking
Help topics include live location status, nearest station, ETA summaries, and larger route maps.
OTP handover
Pickup OTP and delivery OTP questions can be tied back to the order record and status.
Frequently asked questions
Common informational answers for search visitors.
Does Vahos have a receiver login role?
No. Receivers are identified by phone number matching. A logged-in user can see received orders if their account phone matches the order receiver phone.
How is delivery verified?
The traveler verifies pickup with the sender pickup OTP and verifies final delivery with the receiver delivery OTP.
How far does traveler matching look?
The app shows travelers near the pickup station within about 1500 m and can also consider sender location within 1500 m when available.
What is the maximum package weight?
Sender package weight is limited to 5 kg.